The fastest way to reach us is email: support@dataloveco.com. A real person reads every message, and we reply within one business day.
What to include
Whatever you have is fine, but these help us fix things faster: the email on your account, what you were trying to do, what happened instead, and a screenshot if something looked wrong. If Dorothy gave an answer that seems off, paste the question you asked and we will trace it back to the source data.
Common questions
Is Spark really free? Yes. Browsing the dashboards requires no account at all, and a free account lets you ask Dorothy questions with a daily limit. A paid plan raises the limits for teams that rely on Spark daily.
Where do the numbers come from? Public government sources such as the Census Bureau, USDA, HUD, and the VA. Dorothy names her source in every answer, and when she does not have the data, she says so instead of guessing.
New to Spark? The guided tour walks through the dashboards and Dorothy in a few minutes.
Account or billing changes? Your account page covers profile, plan, and usage. You can also delete your account there at any time; our privacy page explains what that removes.
Feedback and ideas
Spark gets better because people who serve communities tell us what they need. If a dataset is missing for your county or a feature would help your work, we want to hear it. Same address: support@dataloveco.com.